Order & Delivery
Delivery Fee
Order above RM450: FREE Delivery
Order below RM450: Flat Rate RM25
Refunds via Stripe (Credit Card/Debit Card)
Stripe will submit a refund request to your bank or card issuer. The refund will be credited approximately 5 - 10 business days later, depending on the bank. For example, refunds made on a Monday will appear as a refund next Monday (5 Business Days) or the following Monday (10 Business Days).
Note: Refunds issued shortly after the original charge may not appear as a credit in your account. This is because the banks will record it as a reversal instead of a refund. In the case of reversal, the original charge will be removed from your bank statement, and a separate credit will not be issued/visible.
Refunds via Bank Instant Transfer (TT) or ATM Bank-Ins
Refunds via Bank Instant Transfer or ATM Bank-Ins will be made directly to the original payment account within 5 working days.
Cash On Delivery (COD)
We do not accept cash as payment. Kindly refer to Available Payment Methods for further details.
Can I change/cancel an order after payment has been placed?
If you have already checked out and would like to change/cancel the order, please contact our customer service team at +6016 377 3447 (Meme-CN) / +6010 947 8559 (Momo-ENG) or email to [email protected]. We will respond to you as soon as possible.
Return/Exchange Policy*
All products are marked as final sales, and no refunds will be made. Refunds/Exchanges will only apply to damaged/broken bottles. We advise you to check your order thoroughly before acknowledging receipt of goods. Return/Exchange must be communicated to our Customer Service Representative within 48 hours
* Additional delivery charges may apply. Products are perishable/sensitive to storage conditions. Hence requests will be reviewed on a case-by-case basis.