Payments & Refunds
Available Payment Methods
We accept Online Bank Instant Transfer (TT), ATM bank-ins and Credit Card via Stripe payment gateway. Cheques must be cleared before the delivery of goodies. Upon successful payment, we will process your order accordingly and arrange for delivery.
Refunds via Stripe (Credit Card/Debit Card)
Stripe will submit a refund request to your bank or card issuer. The refund will be credited approximately 5 - 10 business days later, depending on the bank. For example, refunds made on a Monday will appear as a refund next Monday (5 Business Days) or the following Monday (10 Business Days).
Note: Refunds issued shortly after the original charge may not appear as a credit in your account. This is because the banks will record it as a reversal instead of a refund. In the case of reversal, the original charge will be removed from your bank statement, and a separate credit will not be issued/visible.
Refunds via Bank Instant Transfer (TT) or ATM Bank-Ins
Refunds via Bank Instant Transfer or ATM Bank-Ins will be made directly to the original payment account within 5 working days.
Cash On Delivery (COD)
We do not accept cash as payment. Kindly refer to Available Payment Methods for further details.
Can I change/cancel an order after payment has been placed?
If you have already checked out and would like to change/cancel the order, please contact our customer service team at +6016 377 3447 (Meme-CN) / +6010 947 8559 (Momo-ENG) or email to [email protected]. We will respond to you as soon as possible.
Return/Exchange Policy*
All products are marked as final sales, and no refunds will be made. Refunds/Exchanges will only apply to damaged/broken bottles. We advise you to check your order thoroughly before acknowledging receipt of goods. Return/Exchange must be communicated to our Customer Service Representative within 48 hours
* Additional delivery charges may apply. Products are perishable/sensitive to storage conditions. Hence requests will be reviewed on a case-by-case basis.